Griffiths Footwear package all goods sent to you in an appropriate manner for shipping with regard to the products purchased, are sent the same day payment for the item clears or the next day as available.
We can’t deliver to a Post Office box or any address which looks suspicious to us. For delivery within New Zealand we use Fastway couriers. Delivery should take between 2-4 working days and a day or two longer for rural deliveries.
If we are unable to supply the goods ordered or there will be an extra delay we will advise you and offer you the option for a refund.
The cost for international shipping is automatically added on at the checkout and varies according to the country shipped to. The shipping cost may be adjusted further when your order is processed, according to weight and any difference refunded or paid, as appropriate.
Items are sent out in original good condition, packaged appropriately. Claims for any damage or loss in transit must be made as against the shipping carrier.
Any items with faulty manufacturing must be returned within 7 days. The customer bears the cost of shipping and insuring the returned item, unless agreed otherwise. Griffiths Footwear will endeavour to repair or replace the faulty item within 7 days of receipt of the faulty item.
The customer can return an item within 7 days of receipt of such item for refund or replacement. Whether to accept the return of an item is at the complete discretion of Griffiths Footwear. If an item is accepted for return, the customer bears the cost of shipping the item back to Griffiths Footwear and the item must be received in the original condition and with original packing and receipt.
Product returns should be sent by registered mail or by signature required courier delivery. We accept no responsibility for loss or damage occurring in transit.
No returns will be accepted after 7 days from delivery date, other than faulty products.